Lucero Travel Chile · www.lucerotravelchile.com

1. What Are Cookies?

Cookies are small files that a website places on your computer, phone, or other device to remember information about your visit. They can be session cookies (deleted when you close your browser) or persistent cookies (remain until they expire or you delete them). They can also be first-party cookies (set by us) or third-party cookies (set by other companies whose tools we use).

Cookies generally do not contain information that directly identifies you, but the information we store about you may be linked to the data collected through cookies. We do not store sensitive information, such as passwords or mailing addresses, in cookies.

2. Data Controller

The data controller is LUCERO TRAVEL CHILE, located at Santa Lucía 270, Office 501, Santiago, Chile.

  • Email: d.gestioncalidad@lucerotravelchile.com
  • Phone: +56 9 79798708

3. Cookies We Use

Category Type Managed By Purpose Is Your Consent Required?
Strictly Necessary Session Us Enable navigation, provide basic Site functionality, and prevent fraudulent activity. No
Cookie Preferences Persistent Us Record whether you have accepted or rejected cookies. No
Functional Persistent Us Remember your preferences, such as language settings. Yes
Analytics and Performance Persistent Third Parties Measure website traffic and how the Site is used. Yes
Advertising and Remarketing Persistent Third Parties Track your browsing habits to display relevant advertisements. Yes
Social Media Persistent Third Parties Enable social media features and collect usage statistics. Yes

4. Third-Party Tools

These companies may place cookies or tracking codes on your device and process data outside Chile or the European Economic Area (EEA), including in the United States:

  • Google Analytics (Google LLC): Website analytics.
  • Google Remarketing: Displays our advertisements across the Google advertising network.
  • Meta Pixel (Meta Platforms, Inc.): Creates custom audiences for Facebook and Instagram.
  • Social Media Plugins: Please refer to each social media platform's cookie policy.

5. Your Consent and Choices

When you visit the Site, we display a cookie notice. Except for strictly necessary cookies, we do not place cookies on your device until you have given your consent.

You can accept all cookies, reject all cookies, or select cookies by category. Rejecting cookies is just as easy as accepting them. Your consent is freely given, informed, and specific.

You may change your preferences or withdraw your consent at any time through the Site's cookie notice or your browser settings. Withdrawing your consent does not affect the lawfulness of any data processing carried out before the withdrawal.

To block or delete cookies through your browser, please refer to the official help resources for Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

If you block cookies, some Site features may not function properly.

6. Legal Basis and Data Retention

We use strictly necessary cookies based on our legitimate interests and to provide the services you request.

All other cookies are placed on your device only with your consent.

Session cookies are deleted when you close your browser, while persistent cookies expire according to their individual expiration periods.

Data collected through cookies is retained in accordance with our Privacy Policy.

7. Your Rights

You may exercise your rights of access, rectification, erasure, objection, restriction or blocking of processing, data portability, and the right to object to automated decision-making by contacting us at d.gestioncalidad@lucerotravelchile.com.

We will respond within the legally required timeframe.

If you are not satisfied with our response, you may file a complaint with the Chilean Personal Data Protection Agency, the relevant data protection authority in your country within the European Economic Area (EEA), or Brazil's National Data Protection Authority (ANPD).

8. Changes to This Policy

We may update this Policy, for example, if we change the tools or technologies we use.

We will publish the most current version on this page, along with its effective date. When changes are significant, we will request your consent again.

9. Contact Us

If you have any questions about this Policy, please contact us: